Facebook is a great service with a lot of features. The problem it faces is self-inflicted with no dedication to the community it is supposed to serve. I run my business off Facebook’s services and use it as a way to engage directly with my customers from wherever I am. Whether that be on phone, PC or tablet I can always use Facebook to communicate directly with all my potential customers because it is the most widely used service and almost everybody has heard about it. This makes it a great service for business simply because of it’s wide use and growing popularity with the consumer market. But Facebook has a serious problem addressing it’s customer market and it doesn’t seem to care about us. We want better security and Facebook just ignores us. We want the annoying blocking to stop, nope didn’t hear us. We want to post advertising videos and easier methods to use the Facebook store that’s built inside every business page Facebook uses. Nah, why not, who cares what the customer wants? This is something that Facebook is going to seriously have problems with if they don’t get their act together. 

Mark Zuckerberg is widely hated for a big reason, he’s a serious jerk! Zuckerberg has a history of upsetting Facebook and it’s users by not performing the functions that users need. Their customer service is so horrible that I actually joined a group on Facebook where users can ask each other how to fix problems because Facebook either can’t or won’t do it. This means user support for Facebook services is horrible at best if the users are in charge of fixing their own problems to the point of having to ask each other and random people online for help with issues related to their business. 

I have not problem with this because technology is my job. I am a Web Designer and build online experiences myself so of course I know how to use the services better than most. But, sadly, that is not much of the community and most of the users of Facebook are just regular people who rely on Facebook and their brand of experts to help them out. Sadly, they are of very little use because many all of the members in the group I am in have not had their issues fixed by Facebook, so the come to the group where people like me offer assistance and I can make my business look good. Why? Haha! Because Facebook support sucks! LOL! 

For anyone who doesn’t know it’s not just me, there is a lot of people claiming the same thing and Facebook has been under hot water recently for numerous hackers getting access to all of their information. But, somehow, Facebook pulls through as it Jesus saved them from Hell and out of knowhere makes money all over again. The irony of this situation is Mark Zuckerberg is easily one of the most hated people on Earth because of his obvious business sense in every situation. It’s so annoying to watch Zuckerberg sit there and preach business in everyone’s face. He can’t be nice, noooo, he has to promote Facebook while being nice… 

Hey, guys I want to help you so we’ve given back to people in Africa. Don’t forget that Facebook helped make these kids lives so much better. With Facebook, all these kids are now all happy and safe, they have food and water because they are able to communicate with you because Facebook’s tools allow you to do it. Ughhhhh… 

Zuckerberg is eventually going to be the death of his own company. Now, those words are not exact words of what he said, but it’s true that he does this all the time. His business promotion and egotism is so abundandly clear and distinct it turns Mark Zuckerberg’s awesome Facebook accomplishment and hogwashes it to the point where you no longer want or care to use Facebook anymore. We know Facebook is successful, now please fix the freaking issues I need fixed. 

The point I’m trying to make is, Facebook is great but it’s not perfect and without the fixes that need to be implemented and Zuckerberg’s arrogance getting in the way, it’s becoming a pain in the butt sometimes to use the service. Why should we have to deal with Zuckerberg and his arrogance, there are literally 6 more big names in the social media industry that can be used. 

This has been said before, but Zuckerberg is going to be the end of Facebook some day. He is too dang annoying to continue lead the company and his decisions with regards to customer’s privacy and security remain in question ever since 2016 and the Russian election meddling scandel. Zuckerberg should have been fired a long time ago. The longer he remains there I find it more likely Facebook will be under hot water. I do feel that if he leaves, it will be much better for the company and the users using their services. 

It’s really as simple as that for me…

Daniel Serrano

I'm a hard working, fun loving and cool guy who's heavily into my job and it's related fields. I love creating great sites and designs and pleasing customers and life is always changing. I find the best way to keep up to the speed of life and its changes is to always have many plans for the future, and if you get knocked down, no worries, hard work can lead to miracles... Never Give Up!